IT Support Specialist

IT Support Specialist Needed! Join our team and be a key player in supporting our customers and testing and documenting our software releases.

Job Type:

Part-time with an upgrade to full-time.

Here’s what you’ll do:

• Provide Technical Support: Answer phone calls directly from customers and provide technical support to end-users (software only).
• Write and execute test plans: Test new features and execute test plans.
• Troubleshoot and resolve: Troubleshoot and resolve IT issues efficiently.
• Document: Document solutions and assist with IT documentation, including diagrams.
• Contribute: To the overall success of our IT solutions.

Here’s what we’re looking for:

• Excellent problem-solving and communication skills.
• A passion for technology and continuous learning.
• A good attitude and a desire to learn.
• A collaborative and team-oriented approach.

Why join us?

• Competitive pay with annual bonuses.
• Be part of a dynamic and growing company.
• Work on challenging and rewarding projects.
• Opportunity for professional growth and development. 

Bonus points for:

• Experience in IT support or related field.

Location:

On-site

Pay:

Depends upon experience and qualifications.

To Apply:

Email your resume and a cover letter to info@happyjacksoftware.com